360* UNBOXING VIDEO

Return, Replacement, & Refund Policy

At BEYUNIK VENTURES, we prioritize customer satisfaction. This policy outlines the terms and conditions for returning, replacing, or refunding a purchase. Please read carefully to ensure a smooth process.

1. General Terms

  1. Scope of Policy:
    This policy applies to purchases made through www.bestuds.com.
  2. Customer Responsibility:
    Customers are responsible for ensuring that their request complies with this policy.
  3. Proof of Purchase:
    A valid receipt, order number, or confirmation email & 360* Unboxing Video is required to process any return, replacement, or refund.

2. Return Policy

2.1 Eligibility for Returns

  • Items may be returned within 7 days of the delivery date.
  • Customer must share unedited 360* Unboxing Video as per sample in this policy.
  • The returned item must be:
    • Unused, unworn, without wrinkles and in its original condition.
    • Returned in the original packaging with all tags, manuals, and accessories & cards.
    • Accompanied by proof of purchase.

2.2 Non-Returnable Items
The following items are not eligible for return:

  • All consumable items like shoe shiner & other shoe care items.
  • A color shade variation by means you have ordered brown shoe & you find the shade of brown is little different than what you have expected.
  • Personalized or custom-made products including the gifting products..
  • If customer does not have 360* Unboxing Video
  • Used Items which is not in intact condition and having any kind of defect due to mis use.
  • Tags, Labels & Original Packing is not available.

2.3 Return Process

  • Step 1: Initiate Return
    Contact us at support@bestuds.com or submit a return request through www.bestuds.com with your order number and reason for the return under My Account page..
  • Step 2: Return Approval
    Once approved, you will receive instructions and the return shipping address.
  • Step 3: Pick-Up shall be arranged by us.
  • Step 4: Inspection and Refund
    After the item is received and inspected, we will notify you of the status of your refund.

2.4 Return Shipping Costs

  • Customers are responsible for return and will be liable to borne shipping cost unless:
    • The product arrived damaged, defective, or incorrect.
    • There was an error on our part.

3. Replacement Policy

3.1 Eligibility for Replacement
A replacement may be requested if:

  • The item was damaged during shipping.
  • The item is having manufacturing defect.
  • You received the wrong item by means
    • The SKU* number you received is not as per your order. 
    • The size received is different & not as per your order.
    • The color is different than you ordered.

*SKU – STOCK KEEPING UNIT is the number which defines the series, style, color & size of the item. Which you will able to see on product page while ordering.

3.2 Replacement Request Process

   Incase of replacement approved, the replacement product will be dispatched in 2-4 business days and you may expect it to be delivered to the provided location within 3-7 business days.

  • Step 1: Contact us at support@bestuds.com within 7 days of receiving the item.
  • Step 2: Provide a detailed explanation of the issue, including photos if applicable.
  • Step 3: Upon approval, a replacement will be shipped at no additional cost.

3.3 Exceptions
We may deny replacement requests if:

  • The product was damaged due to misuse or neglect.
  • Customer does not have 360* Unboxing Video.
  • The Tags, Labels & Original Packing is not available.
  • The request is made after the eligibility window.
  • Items are purchased in SPECIAL SALE or any other way of discount availed.

4. Refund Policy

4.1 Eligibility for Refunds
Refunds will be issued for:

  • Returned items that meet the return eligibility criteria.
  • Orders canceled before the item has shipped.
  • Situations where replacements are not possible.

4.2 Refund Exclusions
Refunds are not granted for:

  • Shipping charges (except when the issue is due to our error).
  • Items marked as “Final Sale.”
  • Items returned in damaged condition or incomplete packaging (may qualify for a partial refund).
  • Items are purchased in SPECIAL SALE or any other way of discount availed.

4.3 Refund Process

  • Approved refunds will be credited within 30 days after we receive and inspect the returned item.
  • Refunds will be credited back to the original payment method.

4.4 Partial Refunds
A partial refund may be issued in cases where:

  • The item is returned damaged or missing parts for reasons not due to our error.
  • The return request was initiated after the specified return window but approved as an exception.
  • Shipping charges are supposed to be borne by customer. 
  • Items are purchased in SPECIAL SALE or any other way of discount availed.

5. Cancellations

  • Orders may be canceled within 24 of placing the order for a full refund.
  • If the order has already shipped, it must be returned following the return policy.

6. Contact Information

For questions or to initiate a return, replacement, or refund request, contact us:

  • Email: support@bestuds.com
  • Hours: 10:00 AM to 6:00 PM
  • Address: Manidwip, Sunpharma Road, Vadodara-390012

7. Legal Disclaimer

We reserve the right to amend this policy at any time without prior notice. This policy does not affect your statutory rights.